FAQ

Are you 18+ only?

Yes. All products are adult sexual wellness items. You must pass the age gate and confirm 18+ at checkout.

What buyer protections do you offer?

Process protections aligned with our policies: PayPal at checkout; destinations on the carrier list only; free shipping on supported destinations baked into price; unmarked cartons; pre-ship QC photos on request; sealed factory-defect path within 48 hours with media; transit damage documentation within 24 hours; 30-day limited structural warranty on joints/seams under normal use; cancel before production for unbuilt merchandise. Opened intimate products are final sale for hygiene. Returns & warranty · Shipping.

Is packaging discreet?

Yes. Outer cartons are unmarked. Couriers see generic freight labels.

What materials do you sell?

Full TPE (entry) and skin-texture silicone. Silicone heads ship on silicone bodies. Guides.

Do you sell Asian or Chinese sex dolls?

Most of our named faces are Asian sex dolls, built at partner factories in China. That is the Chinese sex-doll origin — factory, not a separate catalog. Western faces are labeled Western; we do not relabel them as Asian. Faces · Shop.

What is realistic skin texture (RST) on a silicone sex doll?

It is grain molded into the silicone — pores, palm lines, and fine wrinkles — not a smooth painted finish. Our flagship full-size, torso, and hip builds use this factory skin-texture. The industry sometimes calls it RST. Skin-texture silicone · Guides.

Is silicone or TPE better for a sex doll?

Neither is universally better. TPE is softer and costs less; it needs more powdering and is more porous. Skin-texture silicone holds finer surface detail, cleans more simply, and is how most of our named faces ship (silicone head on a silicone body). We do not sell hybrid silicone-head / TPE-body builds. Silicone · TPE.

How do height and options work?

Full-size pages recommend a default height from face persona, then let you pick any factory height. Optional upgrades show price in USD before add-to-cart. Totals update live.

How heavy is a sex doll?

Full-size dolls typically weigh about 25–40+ kg. That is dead weight — harder to lift than the number suggests. Torso and hip molds are lighter; packed weight is on each product card. Taller heights weigh more. Ultra-light body options, where offered, reduce mass.

Should I buy a sex doll torso or a full-size doll?

A full-size doll has a head, arms, and legs and includes free shipping here. A sex doll torso (half body) or hip mold is compact, easier to move, and adds a carrier quote at checkout. Our compact pieces are skin-texture silicone, not cheap pocket toys. Torso · Hip molds.

Is shipping really free?

On full-size dolls, yes. Checkout uses the fastest supported lane for your country. Full-size dolls include shipping in the product price — air or sea, free at checkout. Hip molds and half-body parts add a carrier quote at checkout for destination and packed weight. We dispatch on the fastest supported lane for your country. Discreet packaging. Typical ETA after dispatch is 5–12 business days on air lanes (US, EU, UK, CA, AU, JP, and more); sea-only lanes such as Mexico are longer. Shipping.

Can I return a doll?

Hygiene products are typically final sale once used. Unused sealed-defect and transit damage cases are handled per Returns & warranty. Pre-ship QC photos are available on request. Opened intimate products are final sale after unboxing for use. Returns & warranty.

Do you offer pre-ship photos?

Yes for built-to-order and many warehouse units — email us after order or request at checkout notes.

How do I track my order or leave a review?

After checkout we email a private link to your order page. Tracking appears there when the parcel ships. After it arrives, confirm receipt on that page to write a review.

How does payment work?

Checkout is PayPal. Fill shipping, confirm you are 18+, then pay in the PayPal window. Status moves to paid when PayPal captures the charge. All prices are in USD. Pay with PayPal at checkout. Fill shipping, confirm you are 18+, then open the PayPal window. Card and balance stay with PayPal.

What currency are prices in?

All prices are in US dollars (USD), labeled as USD on the site.

Do you have an affiliate program?

Yes. Register at /affiliate. You get a unique link and a share of the goods total (merchandise only) to start after the customer pays. 18+ only. Affiliate program.

Which countries can you ship to?

Checkout lists every destination on our carrier rate card. Some countries restrict or ban adult dolls — we block known high-risk destinations at checkout. Shipping.

How do I clean a silicone or TPE sex doll?

After each use, wash orifices with mild soap or toy cleaner, then dry fully. TPE also needs a light renewal powder. Use water-based lubricant only on silicone. Do not soak the neck joint. Care guide.

How do I get help choosing?

Add dolls with Add to compare on a product page, or email us. hello@sendoll.com.