FAQ

Are you 18+ only?

Yes. All products are adult sexual wellness items. You must pass the age gate and confirm 18+ at checkout.

What buyer protections do you offer?

Process protections aligned with our policies: PayPal at checkout; destinations on the carrier list only; free shipping on supported destinations baked into price; unmarked cartons; pre-ship QC photos on request; sealed factory-defect path within 48 hours with media; transit damage documentation within 24 hours; 30-day limited structural warranty on joints/seams under normal use; cancel before production for unbuilt merchandise. Opened intimate products are final sale for hygiene. Returns & warranty · Shipping.

Is packaging discreet?

Yes. Outer cartons are unmarked. Couriers see generic freight labels.

What materials do you sell?

Full TPE (entry) and skin-texture silicone. Silicone heads ship on silicone bodies. Guides.

How do height and options work?

Full-size pages recommend a default height from face persona, then let you pick any factory height. Optional upgrades show price in USD before add-to-cart. Totals update live.

Is shipping really free?

On full-size dolls, yes. Checkout uses the fastest supported lane for your country. Full-size dolls include shipping in the product price — air or sea, free at checkout. Hip molds and half-body parts add a carrier quote at checkout for destination and packed weight. We dispatch on the fastest supported lane for your country. Discreet packaging. Typical ETA after dispatch is 5–12 business days on air lanes (US, EU, UK, CA, AU, JP, and more); sea-only lanes such as Mexico are longer. Shipping.

Can I return a doll?

Hygiene products are typically final sale once used. Unused sealed-defect and transit damage cases are handled per Returns & warranty. Pre-ship QC photos are available on request. Opened intimate products are final sale after unboxing for use. Returns & warranty.

Do you offer pre-ship photos?

Yes for built-to-order and many warehouse units — email us after order or request at checkout notes.

How do I track my order or leave a review?

After checkout we email a private link to your order page. Tracking appears there when the parcel ships. After it arrives, confirm receipt on that page to write a review.

How does payment work?

Checkout is PayPal. Fill shipping, confirm you are 18+, then pay in the PayPal window. Status moves to paid when PayPal captures the charge. All prices are in USD. Pay with PayPal at checkout. Fill shipping, confirm you are 18+, then open the PayPal window. Card and balance stay with PayPal.

What currency are prices in?

All prices are in US dollars (USD), labeled as USD on the site. A bare $ can mean other currencies — we never show prices that way.

Do you have an affiliate program?

Yes. Register at /affiliate. You get a unique link and a share of the goods total (merchandise only) to start after the customer pays. 18+ only. Affiliate program.

Which countries can you ship to?

Checkout lists every destination on our carrier rate card. Some countries restrict or ban adult dolls — we block known high-risk destinations at checkout. Shipping.

How do I get help choosing?

Add dolls with Add to compare on a product page, or email us. hello@sendoll.com.